Training

Exceptional Supervision
Managing High-Maintenance Employees
Why Employees Leave
Facilitating Successful Meetings
Leading Through Conflict and Chaos

Exceptional Supervision

a “best practices” workshop

Whether or not “Supervisor” is in your title, if you have responsibility for others’ work performance, you will benefit from this class. Topics include:

Employee drawing on whiteboard in meeting

* Communication
* Delegation & Accountability
* Planning
* Coaching & Mentoring
* Team Building
* Recognition
* Counseling & Discipline

Includes Personal Communication Style Analysis
Program length: 2 days

“What a joy it was to work with you yesterday. You are a super star trainer and I’m totally in awe of you. I’ve been in the training/education business for 39 years and, in my not-so-humble opinion, you’re as good as it gets. Many thanks for sharing your wisdom and skills with us. You made a difference for our Board and helped us in our quest to make a difference.”
E.D., LMP

Managing High-Maintenance Employees

a one-day solutions program

High-Maintenance Employees represent soft-dollar losses to a business. They siphon off time and energy. Learn how to cure this frustrating organizational condition. Topics include:

* The cost of High-Maintenance
* Components of High-Maintenance Employee Profile
* Script for the “High-Maintenance Conversation”

“I really wish I had taken this class several years ago (though it’s never too late). Filled with practical steps and useful resources. I’ve paid more than a thousand dollars for workshops and received far less useful information.”
Corporate Vice President

Employees in meeting
Why Employees Leave

Retention Secrets & Mysteries

Research suggests a 6-18 month learning curve for new employees…even if you’ve hired the best and the brightest. No matter how you look at this, losing an employee is costly. If you want to learn more about keeping your valuable employees, this class is for you!

Program length: 1 day

“I have found all of your classes not only pertinent, but so helpful in understanding the “office dynamics.” I am grateful!”
City Employee

Facilitating Successful Meetings

Capable facilitation is one of those skills-like resilience-that often determines career success. The most effective meetings use both leadership and facilitation. This class combines theory and, even more importantly, practice of this valuable skill. Topics include:

* Style
* Resolving Conflict
* Staying on Point
* Who does What? When?
* Why Facilitate?

“I would like you to know that I do believe that your class helped get me a new job! I answered an ad and got to the interviewing process, when the Director of the program began asking me personality questions that sounded as though they had been taken out of your chapter! So I used my most recent knowledge and experience and answered them honestly….and a week later I was job offered! My title will be Senior Program Director [and my new office will be] THREE miles from my house!!! The interview process was one I have never experienced before. So I would like to personally thank YOU from the bottom of my heart! It was great having the knowledge to discern her motivation for certain questions. Thank you again! I will stay in touch.”
Social Worker

Leading Through Conflict and Chaos

A one-day solutions program

Conflict is natural…and, in order to effect positive change, often required. Most of us don’t like to hear this fact. Learning to use conflict and chaos to further progress is a prime leadership trait. Learn how to effectively incorporate this real world aspect of leadership into your life. Topics include:

* Keep Your Eye on the Prize
* Seeing Systems
* Your Conflict Resolution Style
* Involvement is Key
* Solving the Problem

“I am thrilled with the real world examples you use to illustrate topic points. I want action steps I can put to work immediately and that’s what I’m getting. This is very much appreciated.”
Financial Services Manager